by Sam Dounis | Mar 26, 2018 | About Sam, Blogging, Kimber, Seamus the Sheep, Stories, Thoughts and Musings, Writing
One of the joys of running your own business is that you get to call the shots when it comes to how it’s run. I say ‘joy’, but actually, at the beginning, especially if you’ve been institutionalised in a large corporate organisation, it can be...
by Sam Dounis | Aug 9, 2016 | About Sam, Blogging, Stories, Thoughts and Musings, Writing
I’ve long known that my biggest fear is the fear of failure. It’s so hard-wired into my psyche that it takes a conscious, concerted effort to free myself of it. What it took me a while to realise though, is how much that fear was hindering me when it came...
by Sam Dounis | Jun 13, 2016 | About Sam, Blogging, Kimber, Stories, Thoughts and Musings
The key to creating a great customer service experience, is to understand your customer. Specifically why your customer uses your service, what they use your service to do, and how they use your service. Once you understand these things, you can decide what you want...
by Sam Dounis | Apr 20, 2016 | Blogging, Stories, Writing
“I don’t have time!!” is a common cry when I ask people why they haven’t published a blog post in forever, or why they’ve been saying they’re starting a podcast series but have yet to broadcast the first episode. If you lament the...
by Sam Dounis | Mar 16, 2016 | About Sam, Blogging, Stories, Writing
We all want to be liked, don’t we? Whether it’s by the popular girls or your favourite teacher at school; your parents, siblings or children at home (I’m assuming your partner likes you!); your boss or colleagues at work; or just by people in...
