by Sam Dounis | Jun 13, 2016 | About Sam, Blogging, Kimber, Stories, Thoughts and Musings
The key to creating a great customer service experience, is to understand your customer. Specifically why your customer uses your service, what they use your service to do, and how they use your service. Once you understand these things, you can decide what you want...
by Sam Dounis | Sep 11, 2015 | Blogging, Uncategorized
If you look back with envy at the entrepreneurs of the 1950s and 1960s and wish you had the opportunities they had, then take a look around at where you are. The landscape may look different, but this is also such a time. Here are the things that I know: the rules of...
by Sam Dounis | Aug 20, 2015 | Stories, Writing
When it comes to blogging it’s vital to write from the right angle. When you write from your own perspective, it’s all too easy to dip into sales mode and start listing features and establishing your credibility. While these are important, their place is...
by Sam Dounis | Feb 10, 2015 | Stories
I’m not sure how comfortable I feel about the way some people seem to view marketing. Don’t get me wrong, I want people to buy what I sell, I just don’t like the idea of shoving it in their faces, or pretending I’m giving some great...
